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When can I expect delivery?

As a specialist flag retailer we have some 20,000+ different product combinations available at any one time. Some of these products we stock, some are made to order and others are to special order only.

Each product has a 'Delivery Information' tab that shows a realistic estimate of the time we need to; make, special order, pick and pack, and deliver to a mainland UK address using our Best Rate delivery option. In addition to this most products have a colour code label to help you make an informed choice.

Stock Item

  

We aim to keep these products in stock, all year round. Occasionally due to various circumstances items may be temporarily out of stock and we will email you with options as soon as we have checked physical stock.

Made to Order

These products are made to order using imported components. Quoted delivery time frames will allow for manufacture shipping to mainland UK addresses.

Special Order

These products are ordered as and when required. Quoted delivery time frames will allow for incoming deliveries and shipping to mainland UK addresses.

Hand Made

These are hand made in the UK either by ourselves or our selected trading partners in the United Kingdom. Quoted delivery times allow for manufacture and delivery to mainland UK addresses.

Reduced To Clear

These lines are discontinued and once gone we do not aim to restock.

Time frames quoted on delivery estimates, are just that; estimates, not guarantees. Our estimates assume delivery to a mainland UK address. Please add 2 working days for delivery to Highlands, Islands and Northern Ireland; 5 working days for delivery to mainland EU addresses and; add 7-10 working days for delivery to USA, Canada, Australia and New Zealand.

Do you guarantee delivery?

Yes! Under EU law we are responsible for your goods until delivered to an EU address. We choose to extend this to deliveries to all countries we supply.

However, we do need to allow the various carriers time to deliver even if outside of our estimated delivery times. Orders outside of the EU can also be subject to local tax and customs inspections. Even deliveries within the UK and EU can be subject to disputes, local events and or circumstances we have no control over.

If you have a time sensitive event in the UK and haven't received your delivery yet please contact us at least 24 hours before the event.

We will consider claims for missing deliveries as below:

  • UK - 10 working days after despatch.
  • EU - 20 working days after despatch.
  • ROW - 30 days after despatch.

If you are expecting a delivery outside of the UK and it appears to be late please check Royal Mail International Service Updates here.

Delivery Charges

UK Royal Mail Best Rate - From £FREE to £3.95 inc VAT

Sticker Sheets qualify for free delivery, as do orders over £30 with the exception of flagpoles. All other orders (expect flagpoles) will be charged at either £1.50 or £3.95 per order depending on package weight and size. These will be shipped via 2nd Large Letter, Small Parcel or Medium Parcel Services. Delivery on flagpoles are priced individually.

VAT is charged for all destinations except Jersey and Guernsey. Larger orders or orders placed during peak times and to selected postcodes may be sent using services where a signature is required.

Customers in Jersey and Guernsey should select this as the shipping destination country (NOT United Kingdom) as this is the trigger for VAT free exports outside of the UK / EU.

While most deliveries are made within 3 - 5 working days from despatch, we cannot and do not guarantee delivery service times for this service.

UK Courier Delivery - £12.99 inc VAT

Ideal for higher value orders this service uses our choice of couriers. Next day services can only be arranged by prior arrangement. This service is trackable online and is insured to the full value of the goods ordered. Services to remote locations, NI, IOM, and CI will normally be made by Royal Mail Special Delivery and can take an extra 2 working days for delivery. Prices include VAT for all destinations except Jersey and Guernsey. Orders will require a signature on delivery please ensure someone is available to recieve the goods otherwise a re delivery fee may apply.

While most deliveries are made within 2 - 3 working days from despatch, we cannot and do not guarantee delivery service times for this service.

Highlands & Islands

We are sorry but we are unable to supply flagpoles or heavy items such as ceremonial bases to NI, CI, IOM or Highlands and Islands. Orders placed for these items to these locations will be cancelled and refunded.

EU Services - from £2.95 inc VAT

Delivery is made to all EU countries, Norway, Iceland and Switzerland using Royal Mail International Standard Service. Prices are based on weight of the order. A calculator is available in your shopping basket. Delivery is normally made in 5-7 working days but can take upto 15 days depending on destination and local services. Online orders are assumed that a non VAT registered private end user is purchasing the item and as such VAT is charged at UK rate. EU VAT registered customers should contact us with their VAT number for a VAT free quotation before placing an order online.

Please note we do not supply flagpoles or heavy ceremonial bases overseas. Orders placed for these items to these locations will be cancelled and refunded.

USA, Canada, Australia & New Zealand Services - from £3.95 inc VAT

Delivery is made to USA, Canada, Australia and New Zealand using Royal Mail International Standard Service. Prices are based on weight and size of the order. Delivery is normally made in 7-10 working days but can take upto 30 days depending on destination and local services. A delivery calculator is available in your shopping basket. When a valid export destination is selected the VAT will be removed from your order prior to checkout and payment. VAT is charged on shipping destination and NOT billing address.

Please note we do not supply flagpoles or heavy ceremonial bases overseas. Orders placed for these items to these locations will be cancelled and refunded.

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